I have to say that I am impressed with the service that Egg provides.
Someone managed to get hold of my credit card details and used my card to buy £60 worth of Vodafone mobile credit, but before I’d even checked my balance and found out I got a phone call from Egg’s fraud department to check whether the transactions were legit. They cancelled my card and sent a new one out very quickly, and after I signed the form to say I didn’t authorise the payments they were removed from my account. This is one of the reasons I try to always use a credit card rather than a debit card to make purchases.
However, having looked at the egg site, it looks like the new accounts they are offering are as good as the one I have, the interest rates are not as good and there is a £1 monthly fee. So I’m not sure if I would recommend them to someone or not…